Terms of Sale, Refunds and Returns
Last updated: 29 July 2026
These terms apply to purchases through musivum.org, operated by Rachael Que Vargas, sole operator, trading as Musivum: The Museum of Mosaic Environments. Completing a purchase means you accept them.
What you are buying
Musivum is a museum in development. Purchases here are rewards-based patronage purchases, not charitable donations, and they are not tax-deductible. You are buying a defined reward — a physical item, a digital item, or a recognition benefit — and in doing so you help bring the museum into being.
Rewards and timing
Each listing states what you receive and when.
Stock physical items, such as mosaic earrings, ship once available; the listing gives the expected window. Risk and title pass on delivery.
Made-to-order items, such as commissioned tiles, are produced individually for you. Production begins after your order is placed.
Digital and recognition rewards are delivered or applied as the listing describes, which may be at a project milestone rather than immediately.
Where a reward is fulfilled over the museum’s development timeline, the listing says so before you buy, and we will tell you about material changes to the schedule.
Shipping
Costs, methods and destinations appear at checkout. Delivery times are estimates. Customs duties and import taxes on international orders are the recipient’s responsibility.
Returns and refunds
Stock physical items may be returned within 14 days of delivery, unused and in original condition. On receipt we refund the item price. Return shipping is yours unless the item arrived damaged, defective or incorrect.
Earrings and other pierced jewellery may be returned within the same 14 days, but only if unworn and in original sealed packaging. This is a hygiene requirement and we cannot waive it once an item has been worn.
Made-to-order items are not returnable once production has begun. They are made individually to your order and cannot be resold. This exception does not apply to items that arrive damaged, defective or incorrect.
Damaged, defective or incorrect items are refunded or replaced in full, including shipping, whether stock or made-to-order. Tell us within a reasonable period of delivery.
Digital and recognition rewards are non-refundable once delivered or applied, except where consumer law requires otherwise.
If a reward becomes impossible to fulfil, we offer a comparable alternative or a refund of the amount paid for it.
Nothing here limits statutory rights you hold as a consumer that cannot be waived.
Lumen membership
Lumen is our membership, tied to the Statumen research publication.
Lumen bills at $25 per month, charged to your payment method until you cancel.
Cancel any time. Cancellation stops future renewals and your benefits continue to the end of the paid period. We do not pro-rate partial months unless the law requires it.
If we change the price or the benefits, we tell you in advance and you may cancel before the change takes effect.
Manage or cancel from your account, or email director@musivum.org.
Payment
Payments are processed by Stripe. We never receive or store your full card details.
Governing law
These terms are governed by the laws of the State of New York, United States. When Musivum is established as a Spanish entity, this clause will be revisited with Spanish counsel.
Contact
Questions about an order or membership: director@musivum.org.